Dear Customer,
Freightport Logistics would like to assure you that despite increased restrictions as a result of COVID-19 both in the UK and Europe, our teams are here to help.
We are working to keep our services operating as normal as possible and in the event of delays beyond our control, your Freightport contact will be on hand to keep you fully informed.
In order to assist with unnecessary delays, we are asking our customers to confirm that both Suppliers and Receiving depots are open during this time and if there are any site restrictions.
In the meantime, we will continue to monitor the situation and keep you informed of any changes as they happen.
Thank you for your understanding and should you have any questions, please do not hesitate to contact your local Freightport Team.
Birmingham +44 (0)121 314 1155
London +44 (0) 20 8049 8100
Glasgow +44 (0) 141 465 8490
Hull +44 (0)1482 459020
Can I please take this opportunity to thank you for the continued support of Freightport Logistics.
We would also like to assure you that we have taken all the measures recommended and are continually monitoring the situation to make further contingency plans if and when necessary.
This will include some of our staff team members working from home, however we shall all remain fully contactable by the usual email address and telephone numbers.
We would also like to give you an update on the European Roadfreight services that we provide and how they are currently being affected.
Please note that we are all working together in a very fluid and fast changing environment and everyone at Freightport is available and committed to helping and supporting all of our customers through this difficult and anxious period.
We are aware that shippers and consignees across the UK and Europe are rapidly adapting to their own local circumstances and challenges which may result in a change or restriction of opening hours or even temporary closure.
In an attempt help all of our customers minimise the risk of incurring any extra charges due to delivery or collection failures and goods having to be placed into temporary storage we shall be asking you for the following information with ALL bookings with immediate effect:-
✓ Confirmation that your consignee or shipper has confirmed they are open ( we are happy to check with them for you if required, just let us know at the time of booking )
✓ Telephone No, email address and contact name for your consignee or shipper
We are currently operating our full EuroHUB Roadfreight schedule connecting 30+ countries across Europe & Scandinavia, however please note that in an increasing number of regions there is reduced distribution capacity due to drivers or warehouse staff being self isolated or off work through illness.
This is obviously impacting on the services by increasing some transit times so we ask that you please bear with us and understand this issue and accept that the normal transit times cannot be guaranteed currently.
In some of the worst affected countries such as Italy, Spain & France we are also experiencing a dramatic reduction in the availability and capacity of trucks & trailers to fulfil the International linehaul movements. This has in some case meant that we are faced with an increase in costs, in Italy for example we have experienced over 60% increase on some import routes.
We shall endeavour to continue to provide our services at the costs previously quoted however once again we ask you to be understanding and we shall do our best to absorb any additional costs where possible.
However if the cost impacts are too great for us to absorb we shall always advise you if there is a cost increase before confirming the booking with you.
These are unprecedented times for all of us and everyone at Freightport is totally committed to going the extra mile to support each and every customer.
Thank you for your understanding.
Andy Bonner.